Need more information? Check out our FAQ.
How should I contact my instructor?
Refer to the contact information given to you by the Student Services Coordinator. Your instructor will be in contact with you by phone or email prior to first lesson. In case of emergency, please call your instructor first, and then contact the Student Services Coordinator, who can also help you if you are unable to reach your instructor.
Can I make up missed lessons?
Once enrolled, students are expected to attend all lessons. Arts+ has a no makeup policy. If a student misses a lesson or class, Arts+ will not issue a refund, and instructors are not required to teach makeup lessons. If a class or lesson is canceled due to instructor illness or emergency or inclement weather, the instructor will schedule a makeup lesson at no additional cost.
How will I know about weather cancellations?
Arts+ generally follows the Charlotte-Mecklenburg Schools closing policy for inclement weather, but exceptions do occur based on our community partner locations and weather conditions in the evening, when most of our programs take place. In the event of bad weather or a CMS closing, parents should always check for closing information on the Arts+ website, the Arts+ Facebook page, or the Arts+ main phone line at 704.377.4187. Any information on Arts+ closings will be posted by 11 a.m.
Lessons or classes canceled due to weather will be made up at a later date at no additional cost. Arts+ staff and faculty absolutely do not want students to venture outside in unsafe driving conditions, so please be cautious in your judgment, and talk to your teacher if you don’t feel safe attending your scheduled Arts+ program. Our students and parents are precious to us, and we want you to be safe!
What is your refund policy?
A partial refund is available for private lessons if the student gives a notice to withdraw before the third lesson. After the third lesson, no refunds will be given.
Refunds are only available for group lessons if the request is submitted one week before the first class starts. After the group class begins, no refunds will be given.
Where are the Arts+ offices, and what are the office hours?
The Arts+ offices are located in Uptown Charlotte at 601 E. 5th Street
(Ste. 230). Our office hours throughout the school year are Monday through Friday 9 a.m. – 5 p.m. Our summer office hours during July and August are Monday through Thursday 9 a.m. – 5 p.m. and Friday 9 a.m. – 1 p.m.
What are the expectations for parents of private lesson students?
Arts+ asks all families to show respect for our instructors by arriving on time for lessons and fostering a professional atmosphere that is conducive to learning. Please be sure there are no disruptions to the lesson from siblings, cell phones, pets, or guests. We want every minute of every lesson to be free from distractions to ensure a valuable learning opportunity for your student. We also want parents monitoring students’ practices during the week between lessons. Students will only learn if they practice!